Support

Something not working, or a question the app doesn't answer? Write to us — a real person reads it.

Contact

We aim to reply within two business days. Telling us your iOS version and what you were doing when it went wrong usually saves a round trip.

Common questions

Are my photos uploaded anywhere?: No. Photos are analysed on your device and saved only on your device. What is sent for scoring is derived numbers — a face count, a sharpness value, whether eyes are visible — plus the bio and prompt text you typed. The images themselves are never transmitted.
Why does my report say it only assessed some areas?: Because it did. Some checks need signals the app cannot determine on-device, so rather than guessing, the report counts and names them. A score built on partial information is shown as exactly that.
Why did my score change when I switched platform?: The research is platform-specific. Prompt-related findings apply to Hinge and Bumble but not to Tinder, which has no prompts. Switching platform changes which facts apply, and the score is renormalised over the areas that were actually assessed.
How do I delete my data?: Delete a profile in the app — from the profile switcher, choose Manage profiles, then Delete. That removes its photos and report from your device immediately. Deleting the app removes everything. There is no server-side account to close, because there isn't one.
How do I manage or cancel my subscription?: Subscriptions are handled by Apple, not by us. Open the Settings app, tap your name, then Subscriptions, and choose Profile Clinic. Cancelling there stops the renewal; Pro features stay available until the end of the period you have paid for.
I restored a purchase but Pro isn't active: Make sure you are signed in with the same Apple Account used for the original purchase, then use Restore Purchases in the app. If it still doesn't unlock, email us with the date of purchase and we'll sort it out.